Sr. Interaction Designer, Small Business Payroll at Wells Fargo - Led UX strategy and design for Wells Fargo’s first small business payroll product, from early concepts to production-ready workflows.
Mar 2008 - May 2009
Project Overview
Developed a brand-new payroll application for small businesses, providing payroll setup, employee management, and reporting.
Focused on usability, compliance, and scalable workflows for first-time and experienced users.
Problem Statement
Small businesses lacked an intuitive, modern payroll solution tailored to their workflows.
Existing solutions were fragmented and inefficient.
Design Goals
Create a simple, compliant payroll platform that streamlines time-on-task and payroll processes.
Ensure clarity for payroll workflows, approvals, and employee management.
Design scalable interaction patterns to support future product features and growth.
Discovery Process
Partnered on user research with small business owners to identify pain points.
Mapped key payroll workflows and compliance requirements.
Created early wireframes and prototypes for testing and validation.
Design Execution
Developed interaction patterns, wireframes, and flows for core payroll functions.
Collaborated with product and engineering teams for scalable, compliant implementation.
Incorporated accessibility and error-prevention patterns from the start.
Outcomes
Successfully launched a new payroll product for small businesses.
Delivered an intuitive interface that reduced onboarding time and errors.
Established reusable interaction patterns for future financial product expansions.