Resume
Led AI-powered UX initiatives for Workplace Services, cutting task completion time by 80%.
Directed cross-platform UX strategy to ensure cohesion and usability across enterprise products.
Developed system-level prototypes, storyboards, and frameworks for Health & Safety experiences.
Strengthened design operations and accessibility standards across global teams.
Mentored designers in research-led, scalable design practices that improved quality and consistency.
Delivered AI-driven workflow improvements for HR and Workplace Services products.
Partnered with Product and Engineering to implement scalable, accessible design systems.
Established repeatable design operations processes to streamline delivery and alignment.
Mentored and coached designers in prototyping, UX strategy, and cross-functional collaboration.
Introduced data-informed decision frameworks to strengthen research-to-design handoffs.
Designed Microsoft Teams + ServiceNow Dashboard integration, merging both design systems.
Led UX for MetaOS Search Connector and Fluent UI Header specifications.
Piloted AI-assisted workflows to optimize design efficiency and end-user engagement.
Created scalable, system-level UX patterns for enterprise integrations.
Collaborated cross-functionally to establish design guidelines and documentation standards.
Built and scaled the product design team, processes, and design systems from the ground up.
Directed end-to-end UX for Events.com’s web and mobile platforms, including EverySale and Event Assistant apps.
Conducted discovery, prototyping, and user testing to launch high-impact B2B2C products.
Partnered with Product and Engineering to align business strategy and design execution.
Championed accessibility, design systems, and operational excellence across all touchpoints.
Mentored early-career designers, several of whom advanced to leadership roles at top tech companies.
Led UX design for the Endurance platform (B2B2C), shaping interaction flows for business and consumer users.
Designed small business event management software with intuitive, mobile-friendly workflows.
Collaborated with Product and Engineering to implement scalable, user-centered solutions.
Designed end-to-end mobile UX and interaction flows for the iBank app.
Created wireframes and prototypes to optimize navigation and task completion.
Built FIS’s first design system and established end-to-end UX processes for commercial loan software.
Developed interaction models and visual patterns to standardize experiences across applications.
Partnered with Product and Engineering to scale usability and visual consistency.
Led UX for Small Business Payroll from research through launch.
Designed workflows, wireframes, and interaction patterns to improve usability and reduce errors.
Collaborated with cross-functional partners to ensure accessibility and scalable delivery.
Built Design Systems
from Scratch
Created scalable design systems for FIS commercial loan software and Events.com platforms, standardizing UX across multiple products.
AI-Powered UX
Initiatives
Led AI-powered UX initiatives at ServiceNow, improving employee task completion by 80% and streamlining complex workflows.
Cross-Platform Design Leadership
Integrated Microsoft and ServiceNow design systems, aligning multiple platforms and improving usability across web and mobile experiences.
Scaled Teams & Processes
Hired, mentored, and structured teams at Events.com and ServiceNow; advised on team growth and operational frameworks at FIS.
Christopher Ray
Student Program
Managed 5 high school students over 2 years through the Cristo Rey Student Program, providing mentorship and meaningful design experiences.
Design Operations &
Tools Advocate
Piloted a design tool and implemented the Design Story Acceptance Criteria Framework, improving productivity and collaboration across 1,000+ team members.