Resume
As a dedicated Product Design Leader and Designer, I create meaningful, user-centered experiences that balance business goals with design excellence. With a strong strategic vision and hands-on design expertise, I lead teams and contribute directly to discovery, research, and design execution.
By blending creativity with technical depth, I craft intuitive, AI-driven experiences and guide cross-functional teams to deliver seamless, impactful products. Whether mentoring designers, shaping vision, or rolling up my sleeves to design, I bring clarity, empathy, and innovation to every challenge.
As a dedicated Product Design Leader and Designer, I create meaningful, user-centered experiences that balance business goals with design excellence. With a strong strategic vision and hands-on design expertise, I lead teams and contribute directly to discovery, research, and design execution.
By blending creativity with technical depth, I craft intuitive, AI-driven experiences and guide cross-functional teams to deliver seamless, impactful products. Whether mentoring designers, shaping vision, or rolling up my sleeves to design, I bring clarity, empathy, and innovation to every challenge.
As a dedicated Product Design Leader and Designer, I create meaningful, user-centered experiences that balance business goals with design excellence. With a strong strategic vision and hands-on design expertise, I lead teams and contribute directly to discovery, research, and design execution.
By blending creativity with technical depth, I craft intuitive, AI-driven experiences and guide cross-functional teams to deliver seamless, impactful products. Whether mentoring designers, shaping vision, or rolling up my sleeves to design, I bring clarity, empathy, and innovation to every challenge.
EXPERIENCE
EXPERIENCE
Senior Manager, Product Design
Senior Manager, Product Design
Senior Manager, Product Design
03/2024 - 05/2025
03/2024 - 05/2025
06/2024 - 05/2025
ServiceNow
ServiceNow
ServiceNow
San Diego, CA
San Diego, CA
San Diego, CA
Led a team of 7 Product Designers, Design Manager and design partners in Product Content, Visual Design and Research for Workplace Services business unit including the Workplace and Health & Safety teams.
Led design initiatives including UX research decreasing the employee experience time to task by 80%.
Drove AI design initiatives decreasing complexity and time to task.
Met 100% business initiatives defined by my role and business unit.
Led key vision initiatives for Workplace Services, driving competitive analysis, industry research, storyboarding, wireframing, design development, and final presentations.
Led a team of 7 Product Designers, Design Manager and design partners in Product Content, Visual Design and Research for Workplace Services business unit including the Workplace and Health & Safety teams.
Led design initiatives including UX research decreasing the employee experience time to task by 80%.
Drove AI design initiatives decreasing complexity and time to task.
Met 100% business initiatives defined by my role and business unit.
Led key vision initiatives for Workplace Services, driving competitive analysis, industry research, storyboarding, wireframing, design development, and final presentations.
Led a team of 7 Product Designers, Design Manager and design partners in Product Content, Visual Design and Research for Workplace Services business unit including the Workplace and Health & Safety teams.
Led design initiatives including UX research decreasing the employee experience time to task by 80%.
Drove AI design initiatives decreasing complexity and time to task.
Met 100% business initiatives defined by my role and business unit.
Led key vision initiatives for Workplace Services, driving competitive analysis, industry research, storyboarding, wireframing, design development, and final presentations.
Manager, Product Design
Manager, Product Design
Manager, Product Design
06/2021 - 03/2024
06/2021 - 03/2024
06/2024 - 05/2025
ServiceNow
ServiceNow
ServiceNow
San Diego, CA
San Diego, CA
San Diego, CA
Managed a team of 5 designers in the Workplace Services Delivery business unit and led key initiatives across design partners and cross-functional stakeholders.
Led team of 8 Product Designers, Design Manager and design partners in the Human Resources Service Delivery business unit.
Drove high profile design initiatives for Workplace Services and Human Resources Service Delivery.
Mentored and grew team including hiring design talent and early in career designers.
Mitigated complex cross-functional challenges by identifying and implementing optimal solutions, driving positive outcomes.
Managed a team of 5 designers in the Workplace Services Delivery business unit and led key initiatives across design partners and cross-functional stakeholders.
Led team of 8 Product Designers, Design Manager and design partners in the Human Resources Service Delivery business unit.
Drove high profile design initiatives for Workplace Services and Human Resources Service Delivery.
Mentored and grew team including hiring design talent and early in career designers.
Mitigated complex cross-functional challenges by identifying and implementing optimal solutions, driving positive outcomes.
Managed a team of 5 designers in the Workplace Services Delivery business unit and led key initiatives across design partners and cross-functional stakeholders.
Led team of 8 Product Designers, Design Manager and design partners in the Human Resources Service Delivery business unit.
Drove high profile design initiatives for Workplace Services and Human Resources Service Delivery.
Mentored and grew team including hiring design talent and early in career designers.
Mitigated complex cross-functional challenges by identifying and implementing optimal solutions, driving positive outcomes.
Staff Product Designer
Staff Product Designer
Staff Product Designer
06/2020 - 05/2021
06/2020 - 05/2021
06/2020 - 05/2021
ServiceNow
ServiceNow
ServiceNow
San Diego, CA
San Diego, CA
San Diego, CA
Led the UEX design of the Microsoft Teams + ServiceNow Dashboard initiative, integrating designs from the Microsoft Design System elements.
Drove the design of the MetaOS Search Connector Microsoft Integration with ServiceNow, collaborating with Microsoft and cross-functional teams.
Designed the ServiceNow + MetaOS Fluent UI Header specification, collaborating with both Microsoft's and ServiceNow's design systems.
Led the UEX design of the Microsoft Teams + ServiceNow Dashboard initiative, integrating designs from the Microsoft Design System elements.
Drove the design of the MetaOS Search Connector Microsoft Integration with ServiceNow, collaborating with Microsoft and cross-functional teams.
Designed the ServiceNow + MetaOS Fluent UI Header specification, collaborating with both Microsoft's and ServiceNow's design systems.
Led the UEX design of the Microsoft Teams + ServiceNow Dashboard initiative, integrating designs from the Microsoft Design System elements.
Drove the design of the MetaOS Search Connector Microsoft Integration with ServiceNow, collaborating with Microsoft and cross-functional teams.
Designed the ServiceNow + MetaOS Fluent UI Header specification, collaborating with both Microsoft's and ServiceNow's design systems.
Director, Product Design
Director, Product Design
Director, Product Design
10/2014 - 06/2020
10/2014 - 06/2020
10/2014 - 06/2020
Events.com
Events.com
Events.com
San Diego, CA
San Diego, CA
San Diego, CA
Directed product design from the inception of Events.com, a B2B and B2C event management software, overseeing all phases from initial concepts and research to the completion of the Events.com platform, website, EverySale app, and Event Assistant app.
Built the team from the ground up, hiring product designers, user researchers, and visual designers, and successfully implemented a user-centered design process within the team.
Implemented design tools, collaboration platforms, and streamlined processes to enhance deliverable efficiency and team collaboration.
Led the product design vision through hands-on design work and strategic direction.
Took on leadership of the product management team during the final years, overseeing team management, product vision, and market research.
Directed product design from the inception of Events.com, a B2B and B2C event management software, overseeing all phases from initial concepts and research to the completion of the Events.com platform, website, EverySale app, and Event Assistant app.
Built the team from the ground up, hiring product designers, user researchers, and visual designers, and successfully implemented a user-centered design process within the team.
Implemented design tools, collaboration platforms, and streamlined processes to enhance deliverable efficiency and team collaboration.
Led the product design vision through hands-on design work and strategic direction.
Took on leadership of the product management team during the final years, overseeing team management, product vision, and market research.
Directed product design from the inception of Events.com, a B2B and B2C event management software, overseeing all phases from initial concepts and research to the completion of the Events.com platform, website, EverySale app, and Event Assistant app.
Built the team from the ground up, hiring product designers, user researchers, and visual designers, and successfully implemented a user-centered design process within the team.
Implemented design tools, collaboration platforms, and streamlined processes to enhance deliverable efficiency and team collaboration.
Led the product design vision through hands-on design work and strategic direction.
Took on leadership of the product management team during the final years, overseeing team management, product vision, and market research.
EDUCATION
EDUCATION
Bachelor of Arts in Applied Arts Graphic Design
Bachelor of Arts in Applied Arts Graphic Design
Bachelor of Arts in Applied Arts Graphic Design
1993 - 1996
1993 - 1996
1993 - 1996
San Diego State University
San Diego State University
San Diego State University
San Diego, CA
San Diego, CA
San Diego, CA
KEY ACHIEVEMENTS
KEY ACHIEVEMENTS
Christopher Ray Student Program at ServiceNow
Managed 5 high school students over 2 years from Cristo Rey San José High School (CRSJ), a program for underrepresented communities, offering mentorship and unique work experiences within my Workplace Services team.
Design Tool Advocate
Piloted a new design planning tool that enhanced productivity, communication, and clarity for the design team, program managers, and cross-functional partners, leading to its successful implementation across a 1,000+ person design team.
Established Acceptance Criteria Framework
Created the Design Story Acceptance Criteria Framework for process improvement across design teams and cross-functional partners, including feedback collection and implementation.
Expanded Leadership
Successfully incorporated the Health & Safety business line based in Dublin into Workplace Services, establishing a collaborative environment and increasing productivity cross-functionally across multiple time zones.